State & local government · Operations review
Most agencies already know there is a better way to do the work.
Finding it is the hard part. Forty years inside state and local government — attorney, agency executive, law enforcement — spent on why capable people and reasonable rules still produce slow, expensive work.
How the work goes
Start with the outcome, not the solution.
Technology, reorganization, and new contracts are answers. They are rarely the first question.
01 / Define
What is this operation supposed to produce?
And for whom, at what cost, by when. Agencies can usually describe their process in detail and their intended outcome only vaguely. That gap is where most wasted effort lives.
02 / Observe
Watch the work as it is actually done
Not the process map — the work. Where does a file sit for three days? Which form gets re-keyed twice? Who has to walk down the hall for a signature that could have been electronic in 2009?
03 / Recommend
Propose only what can be implemented
Staffing, contracts, workflow, policy, metrics, or technology — whichever it turns out to be. Bounded by procurement rules, budget cycles, and civil service, because those are not going away.
Selected work
Case notes.
Client names withheld. The pattern is usually the same: the information exists, and nobody can get to it.
Multi-jurisdictional homicide
Evidence nobody could search
BeforeReports, photographs, audio, and video from a years-long investigation held as paper and media across several agencies.
AfterA single searchable digital case file — every item in one place, reachable by any investigator on the case.
Sheriff’s office accreditation
Binders to screens
BeforeAssessors working through shelves of paper proof-of-compliance on site, standard by standard, page by page.
AfterThe first digital accreditation process built for a Florida sheriff’s office — compliance evidence reviewed on screen.
All four case notes, including the statewide brief bank and a call-center review →
Experience inside government
Recommendations that survive contact with an agency.
Every review is shaped by having had to run the thing being reviewed.
General Counsel
Florida Department of Highway Safety and Motor Vehicles
Agency of ~5,000
Director of Licensing
Florida Department of Agriculture and Consumer Services
340 staff · 2.3M licensees
Law enforcement
State and county agencies — operational review and accreditation management
40 years total
The Problem Isn’t the Cameras
The problem is failing to decide who may search the data, for what purpose, how long it is retained, who it may be shared with, and how those decisions are audited.
Contact
Considering a review of an operation, process, or service?
I would be glad to talk it through before anyone commits to anything.